Got questions? We’ve got answers.
Are you Kosher?
No, but we're Kosher-style. Whatever that means.
How do I get to the Lower East Side?
That’s easy. Check out these directions to our restaurant find out about parking options, and see a map of where we are!
I placed an order, where is it?
Call us at 1-800-254-2246 and we’ll help you find out what’s happening. More information regarding our shipping policies and rates can be found HERE.
Why do perishable items have to ship overnight?
We don’t want you to die of salmonella.
My package arrived safe and sound! But how the heck do I cook it?
Don't worry, we lay out exactly how to prepare your shipment of Katz's products just like we do in-store in the cooking and preparation instructions HERE.
I want to Send a Salami to a Boy in the Army, where can I do that?
You can call us at 1-800-254-2246 and we can take the order, or you can place your order online here.
What's the deal with the tickets?
On your way into the store, you're given a ticket. This ticket is your check! When you order food your ticket is marked, adding to your total. When you've finally gotten your fill, you give us back the ticket to pay! Easy peasy.
Do you accomodate groups?
Yes, we can seat groups of up to 300 people. Call our toll free number (1-800-4HOTDOG) for back room and full store rentals. More information regarding in-store events can be found on our CATERING page. We cater off-site events, too.
What if I have allergies?
Allergy information can be found HERE. Always notify Katz's employees before placing your order and we will do our best to accomodate you!
My friends/family are craving pastrami, but I'm a vegetarian! What can I eat at Katz's?
Katz's prides itself on carrying a variety of great vegetarian options. All of our KNISHES are vegetarian (not to mention delicious). Other vegetarian options include SPLIT PEA SOUP, POTATO LATKES (not available for shipping), and our classic NOODLE KUGEL. All of our desserts are vegetarian, including New York CHEESECAKE and chocolate/cinnamon RUGALACH. And no Katz's meal would be complete without our in-house brined sour and half-sour PICKLES! Please be patient as Katz's continues to expand its menu to further accomodate vegetarian and vegan lifestyles. Ess gesunt!