Order Issue Resolution

Order Issue Resolution - FAQs

  1. My order arrived but I have an issue! What do I do?

    We're sorry to hear you have an issue! For any questions or concerns regarding damaged/missing items, delayed packages, or food quality issues, please reach out to our Customer Service team directly. We are more than happy to resolve your issue ASAP.

    • Via email 24/7 (preferred option): Email cs@katzsdelicatessen.com with your order # and a brief description of your issue. Pictures help to resolve food quality issues!
    • Via phone (9AM - 5 PM ET): call us at 212.254.2246 and select Shipping when prompted.

    Please note that during the peak holiday season, email response times may be delayed but we try to reply to everyone within 1 business day.

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