Shipping & Fulfillment Process - FAQs
How do I know when my order has shipped?
When your order ships, you will automatically receive an email from our Customer Service team (firstname.lastname@example.org). This email usually is sent around 6 PM ET, when packages are scanned by UPS. This email will contain tracking information that will update as your package is in-transit to its destination.Read more
What packaging materials do you use?
We have developed a custom-made heavy cardboard box with an insulated liner that will keep food fresh & safe for 48+ hours in transit. All boxes are clearly marked PERISHABLE and display our signature storefront logo.
To keep food cool, we include frozen gel packs that are food safe, nontoxic, and fully recyclable.
We also always include reheating instructions for easy preparation at home!
Please note we do not ship with any styrofoam or dry ice, as those items are not environmentally friendly and/or can be dangerous to handle.Read more
How much does it cost to ship a package?
Any order over $100 qualifies for FREE nationwide shipping, if you select our Standard Delivery option! This the most common shipping option chosen by our customers.
The cost for shipping orders under $100 is as low as $10 for areas of the Northeast, and up to $45 for orders going to Alaska & Hawaii.
We also offer RUSH shipping options that can arrive as soon as 1 business day, regardless of the order size. RUSH shipping price ranges from $20 to the Northeast, to $65 to Alaska, Hawaii & West Coast.
Orders shipped the CANADA are subject to an import tariff which is included in the shipping fees. Fees/tariffs range from $50 - $75 depending on province.Read more